Job Responsibilities
• Manage on-site support activates across Majorel premises.
• Ensure on-site resources are properly allocated,
• Ensuring that global strategy and technical standards are adhered and deployed locally.
• Overseeing IT capabilities such as Capacity Management, Availability Management, Service Level Management and Performance Reporting.
• Daily monitoring of on-site support tickets, KPIs, and make sure that tickets are escalated if needed.
• Ensure that Problem related to tickets are delivered on time and fully addressed by the owner
• Assist to improve complex processes by recommending solutions & escalate on site issues
• Handle technical hardware issues with suppliers through Supply Chain team
• Monitor assets life cycle and manage warehouse/inventory activities.
• Closely working with the supply chain leaders to manage purchases of technological equipment & software & provide a technical interface to ensure full understanding of company needs
• Participate in the implementation of IT projects & solutions.
• Identify and manage tasks, issues, risks, and action items
• Using methodology values, principles, and practices to plan, manage, and deliver solutions.
• participate in the annual budget and ensure cost effectiveness
• Ensure that the service is timely and accurate on daily basis
• Following up on team progression & Conducting meetings & performance appraisals with the team to track performance..
• Ensure understanding & compliance with Majorel vision mission and values and follow regulatory Majorel policies & procedures.
• Ensure subordinates comply with the code of conduct and policies.
• Working with Global and regional teams to ensure alignment and continuous cooperation.
• Stay up to date on new trends, best practices and marketing initiative
• Additional task can be assigned at any time
