We're Majorel. We design, deliver and differentiate customer experience on behalf of some of the world's most respected brands. Majorel is a leading multinational company in customer service. We have more than 82,000 professionals in 45 countries around the world; a skilled #OneTeam able to design and offer flexible solutions in more than 60 languages that makes a difference for clients of some of the most renowned companies in the market. To know more about Majorel, we would like to invite you to visit our website www.majorel.com.
German Customer Support Representative for Majorel Zagreb
· FULL OR PART TIME
· Zagreb, Croatia
· Hybrid
· with/without Professional Experience
· 11/22/23
We are pleased to announce that Majorel is now Teleperformance. With our combined expertise, global reach, dedicated people and advanced digital capabilities, Teleperformance has an even stronger global footprint and offers more agile and robust digital services. Together, we now have almost 500,000 employees worldwide.
What do we offer you?
· Welcome Bonus: €1500 gross - We can't wait for you to join our team!
· Performance Bonuses Every Month – THERE IS NO CAP
· Reimbursement of travel expenses in full and compensation for home office
· Refer-a-friend bonus – €400 gross
· Other extra bonuses: Christmas, summer and Easter bonus - €600 net
· Possibility to work from home full-time after 3 months of training – we want to make sure you are comfortable at work
· Opportunities for advancement – our entire management started their careers as CSR
· Well-being initiatives – e.g. Multisport Card, events, team building, sports activities and educational opportunities – your health and well-being are important to us!
· Flexible employment contract – 20, 30 or 40 hours per week – it's your choice!
· Various options for paid leave (e.g. birth of a child, moving) - we value your free time!
· Additional foreign language allowance
· Meal allowance
· Free coffee and snacks at the workplace
· An international company with opportunities for all
Your area of responsibility:
· Customer service in the financial sector
· Polite and tactful resolution of customer inquiries
· Feedback on the efficiency of the customer service process
Requirements and qualifications:
· Very good knowledge of German (at least B2/C1)
· Good knowledge of English (at least B1)
· Willingness to work shifts
· Good communication skills, empathy and team spirit
· Experience in customer service is a plus – even if you don't have any experience, you don't need to worry, we have a great support team and will show you how it's done!
Equal Opportunities
At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking.
Majorel is a company committed to equal opportunities. People with reduced working hours with legal guardianship will be taken into account on equal terms with the rest of their colleagues who are not in that situation.
