About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With nearly 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Job summary
Reporting to the Global Head of PMO, the Global Compliance Manager plays a pivotal role within the global structure, being the central Point of Contact for all Compliance related matters – namely SOW, Security, IT, BCP. The role should build a strong relationship with both global and local stakeholders, ensuring all geographies in scope are 100% compliant with all Client requirements. The Global Compliance Manager will also be responsible to guide and support all teams on planned internal and external audits, being the main POC between Teleperformance and the Client.
Main Responsibilities:
- Be the central POC for any Compliance related matter (local, global and with the client)
- Plan, deploy, monitor, control and close internal audits with the local teams
- Support local teams on client facing audits, following the End to End cycle from the start
until remediation is completed - Schedule all necessary meetings following the established audit cycle
- Review and align documentation prior submission to client
- Liaise with local, global and client stakeholders on compliance requirements –
clarifications, new requests, change requests - Ensure relevant documentation is at all times updated with the most relevant data
- Implement and control risk management practices on a local and global level
- Support on best-practice sharing between geographies
- Support One TP delivery around compliance items
- Deploy waterfall methodology on audit management through clear action scoping,
timeline definition, key owner mapping, RACI matrix definitions and cycle management
Competencies and Professional Background:
- 2-3 years of experience in one or more of these areas: Compliance, Audit, Risk Management,
Process mapping, process adherence - Previous Experience/ Knowledge on Technology and/ or security tools
- English level C1 or above
- Ability to travel
- Ability to Support different timezones
- Strong Knowledge on MS Suite (MS Teams, Sharepoint, Excel,
PowerPoint, OneNote) - Planning & Organization
- Time Management
- Empathy
- Process driven
- Communication
- Data management
