About TP
Teleperformance (TP) is a global leader in digital business services, dedicated to delivering advanced, digitally-powered solutions that help the world’s leading brands streamline operations in meaningful and sustainable ways. With nearly 500,000 passionate people speaking over 300 languages, our global reach and local presence enable us to be a force for good, supporting our communities, clients, and the environment. Ranked #5 among the 25 World’s Best Workplaces™, TP is committed to fostering a diverse and inclusive culture where everyone belongs.
Job summary
The Global Compliance Operations Auditor will play a crucial role in conducting independent assessments of Teleperformance’s operations, processes, and compliance programs across multiple regions. As part of the Compliance, Privacy, and Security Office, you will collaborate with senior management, operations, and clients to identify control gaps, enhance processes, and mitigate risks. Your findings will help drive critical business improvements throughout our contact centers and organization.
Main Responsibilities:
- Perform Independent Reviews: Conduct internal audits to assess compliance with key regulations (e.g., Banking, Healthcare) and complete reviews in other key areas of the business such as HR, client operations, etc.
- Identify Risks and Improvement Opportunities: Analyze audit findings to identify control weaknesses, fraud risks, and process improvement opportunities. Collaborate with other departments to identify and resolve operational issues.
- Develop and Facilitate Recommendations: Work with relevant teams to create actionable recommendations and strategic plans for improvement.
- Risk Assessments and Testing: Perform risk assessments at the process level, develop audit programs, and conduct detailed testing of established controls.
- Document Audit Findings: Use various methods (e.g., work papers, flowcharts, graphs) to document audit results clearly and effectively.
- Audit Reporting and Presentations: Assist in drafting audit reports and present findings to key stakeholders, including senior management and the Audit Committee.
- Mentorship and Team Leadership: Act as a lead during joint audits and assist in training team members as required.
- Policy and Procedure Compliance: Ensure adherence to all company policies, including Security, HR, and Operations. Report any violations to the appropriate management.
Competencies and Professional Background:
- Bachelor’s degree in accounting, Finance, Business, Economics, MIS, or a related field.
- At least two years of audit or compliance experience, preferably with a Big 4 firm.
- Experience in fast-paced environments and business analysis is highly valued.
- Professional certifications such as CPA, CIA, CFE, CISA, MCSE, CCNA, or CCSE are encouraged but not required.
- Fluency in English (C1+), both written and verbal, is required.
- Strong problem-solving, initiative, and action-oriented mindset.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
- Proficiency with data analytics tools (e.g., ACL, Microsoft Access, SQL).
- Excellent written and verbal communication skills.
- Ability to adapt quickly to various business environments and audit processes.
- Willingness to travel as needed and flexibility in work schedules.
