About TP
Teleperformance (TP) is a global leader in digital business services, dedicated to delivering advanced, digitally-powered solutions that help the world’s leading brands streamline operations in meaningful and sustainable ways. With nearly 500,000 passionate people speaking over 300 languages, our global reach and local presence enable us to be a force for good, supporting our communities, clients, and the environment. Ranked #5 among the 25 World’s Best Workplaces™, TP is committed to fostering a diverse and inclusive culture where everyone belongs.
Job summary
Reporting to the Global Head of PMO, the Global Project Manager plays a pivotal role within the global structure, being a key player on overall account support through project management practices and project deployment. The role is critical to guarantee project deployment at 100% compliance with TP and global Project Management Standards, having as last goal the success of all projects deployed with internal and external stakeholders. Within the scope of action, the Global Project Manager might be required to support projects related with growth, new geo location, process and procedure, tooling, IT deployments, reporting mechanisms, or any other that might be required either from internal stakeholders, or requested by the client.
Main Responsibilities:
- Be a central POC for project management practices on a global level
- Follow project deployment through standard Project Management cycle:
a. Initiation
b. Planning
c. Execution
d. Control & Monitoring
e. Closing & Handover - Apply Project Management practices depending on project scope (Waterfall, Agile, etc.)
- Engage with stakeholders on a global and local level to ensure seamless project
execution - Support projects on a global and/ or local level, kicked-off by internal and or external
stakeholders - Liaise with all relevant stakeholders to ensure project documentation is completed as
per guidelines, as well as, there is tranversal knowledge around all involved on the
project around project status and next steps - Ensure change management practices are in place, to guarantee that project outcomes
are taken as business as usual - Be an active driver of suggestions, improvements, changes on projects and processes
implemented (global level) - Track efectively all project related items: scope, change requests, contractual
requirements, timeline, resources, plans, action logs, and costs (when applicable) - Be an active voice to global leadership on items requiring attention (on a project level)
Competencies and Professional Background:
- 2-3 years of related experience in one or more of these areas: Project Management, Business Management/ Analytics, Change Management, Communication Management.
- 2+ years previous client facing work experience & service attitude
- English level C1 or above
- Strong Leadership skills, enthusiasm & optimism
- Team player with hands-on & can-do attitude & result orientation
- Experience in hosting & leading project management routines & progress checks
- Experience in stakeholder management & triggering escalations effectively & outcome oriented
- Experience in resolving roadblocks in projects: e.g., lack of resource, motivation and/or skill
- Manage the day-to-day project activities and resources and chairs the project management team meetings
- Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership
- Attention to detail; ability to challenge detail, yet focus on overall objectives & output
- Work creatively and analytically in a problem-solving environment, with minimal supervision
- Ability & willingness to travel if needed
- Ability & willingness & flexibility to work flexible hours because of time zone differences
- Excellent communication and presentation skills (verbal and written)
- High degree of intercultural affinity
- Eager, ambitious, committed
- Ability to prioritize workload and thrive in a fast-paced environment
- An innovative, goal oriented and results driven attitude
- Demonstrate ability to work as part of high demand, high expectation, dynamic team
- Strong work ethic with a professional, flexible and positive attitude
