Job Description
- Handles customer complaints and escalations with high level of customer-oriented ethics
- Focusses efforts towards building positive rapport with different types of customers during their interaction with them.
- Maintains detailed log of customer complaints/ requests within the system in order to drive appropriate action and follows – up with the customer periodically.
- Updates customer records/ database with details of the customers’ inquiry and the response conveyed to the customers.
- Escalates the customer calls to Senior Supervisor-Back Office, in case of unforeseen complexities.
Qualifications and Skills
- Bachelor’s degree or equivalent in any discipline
- 5 years of experience in customer Service and 2 years as same level
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Strong people skills.
