In Back-Office our contribution is to serve our customer banks and cardholders. We are keen to perform with the great quality and with the high efficiency. We offer you interesting and challenging tasks in international environment. We give you the opportunity to use your customer service skills and expertise on the job - to show excellence in customer journey.
Back-Office worker’s primary tasks and responsibilities are monitoring of consumers credit and accounts in accordance with the operating instructions and the defined credit policy, collection agency cooperation, processing of credit account changes and processing of card applications. In addition, the back-office job description includes customer service for cardholders, banks, and other external and internal stakeholders
Your Responsibilities:
- monitoring and evaluating customers' credit card usage
- monitoring payment defaults
- cooperation with collection agencies, monitoring receivables in collection and making assignments to the collection agency
- processing credit card applications
- processing changes to credit accounts
- customer service for cardholders, banks, and other external and internal stakeholders
back-office work related to:
- handling of email and other written inquiries
- organizing and prioritizing own and team's daily work within given limits and schedules
- cooperation with internal and external partners
- other tasks assigned by the manager
