Job Summary
You will be part of our Global Account's Operations team that manages and supporting 4 sites in 4 countries in terms of processes implementation, improvement and alignment. As a GWFM Manager, you’ll be expected to be part of the fast-growing account ensuring all new locations and markets are up to the standards.
You are an expert in our TP WFM processes, models and tools, with strong leadership to lead functionally the regional and local WFM teams working for the client.
Main Responsibilities
- Overall responsibility and leadership for the WFM Cycle in the account
- Responsibility of the good level of partnership with the WFM side of the client
- Lead, monitor and support the Global WFM team members
- Implement and facilitate WFM blueprint processes (Forecast, Capacity Planning, Scheduling,
- Real Time Management, reporting and gap analysis…) in the account
- Improve and reconcile the WFM processes in the account
- Ensure the overall compliance to the TP FM processes
- Train and support the WFM teams
- Manage improvement, innovation process, best practice sharing
- Continuous KPI Monitoring
- Point of Escalation
- Participate or lead Global WFM projects
- Overall responsible for the invoice process in the account
Competencies & Professional Background
- Previous experience as a Global WFM Manager or regional WFM Manager
- Strong skills in WFM including Capacity Planning
- Excel expert
- Strong analytical skills and understanding of mathematics
- Economical efficiency driven
- Solutions and result oriented, with customer centric approach (internal and external)
- Attention to detail and accuracy are critical
- Proficiency in English language (C1-C2)
- Knowledge of scheduling tools (TSQ, Aspect, Verint…)
Soft Skills:
- Proactive mindset, anticipation is key
- Strong verbal, written, presentation and interpersonal skills
- String leadership skills (supportive, open mindset..)
- High level of communication
HOW TO APPLY
Does the profile match your CV and are you interested? Please submit your CV in English language including 24.04.2024
Please press the apply button below!
At TP, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.
