Job Description:
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Serve as the main contact for all operations and maintenance coordination on the site, ensuring effective follow-up with relevant departments, custodial teams, building occupants, and suppliers.
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Handle and resolve complaints efficiently.
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Manage day-to-day building operations, including annual inspections, preventive maintenance of gym equipment, incident reporting as per HSE procedures, and participation in emergency preparedness planning.
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Approve CAFM requests, raise PTWs when necessary, and support event organization.
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Actively promote and sell memberships, daily passes, hourly passes, personal training, and other membership programs planned by management.
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Build and maintain relationships with prospective and current members, addressing their questions and concerns regarding membership benefits.
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Meet or exceed sales targets and KPIs set by management.
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Ensure booking and payment processes via the designated app are correctly followed, assist users with payments, and enforce a no-cash policy.
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Track and report daily, weekly, and monthly bookings and sales activities, including calls, meetings, and membership sales through the app.
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Collaborate with other departments and external organizations to coordinate joint programs and events.
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Coordinate schedules of Facility Assistants and lifeguards; ensure high-quality customer service and resolve issues or complaints.
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Provide event support for all sports programming events.
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Manage storage and disposal of gym and event equipment, ensuring proper handling of outdated or worn-out items.
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Organize, control, liaise with vendors and suppliers, and communicate all facility-related activities effectively.
Qualification:
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Bachelor’s Degree.
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Up to 5 years of supervisory experience.
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Strong organizational and leadership skills.
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Excellent communication and customer service abilities.
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Proven problem-solving skills.
