Job Description:
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Oversee daily operations of the gift shop to ensure smooth and efficient functioning.
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Manage inventory control, including ordering, stock rotation, and minimizing shrinkage.
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Supervise, train, and support staff to maintain high performance and customer service standards.
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Implement and maintain effective merchandising strategies to enhance product presentation and boost sales.
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Ensure an engaging and welcoming shopping environment aligned with the organization’s mission.
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Provide exceptional customer service to enhance the visitor experience and build customer loyalty.
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Monitor sales performance and prepare reports on revenue, trends, and operational efficiency.
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Handle administrative tasks such as cash management, reconciliation, and financial reporting.
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Maintain compliance with company policies, safety procedures, and cleanliness standards.
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Foster a positive, team-oriented atmosphere that supports staff development and retention.
Qualification:
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Bachelor’s degree from an accredited university or equivalent combination of education and experience.
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2–5 years of experience in retail operations, preferably in a supervisory or management role.
