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Job summary
We are looking for a Senior Dev Lead for Microsoft Dynamics 365 Finance & Operations (D365 F&O) which supports 5K users, has been deployed in 350 legal entities across more than 90 counties and includes 900 specific developments.
The CoE currently handles L1 support, and this role will expand its scope to include development and L2 technical support. The primary emphasis is on assisting with BUILD tasks during D365 F&O rollouts, according to priorities and business requirements. You may also support RUN activities — incident resolution, troubleshooting.
This role involves close coordination with the existing L1 team support team and our long-term D365 integration partner (L2).
Main responsibilities
BUILD Phase (Rollouts & Development):
• Participate in development tasks and issue resolution activities related to ongoing D365 F&O rollouts across multiple subsidiaries, ensuring alignment with global standards and timelines.
• Collaborate with cross-functional teams to design and implement solutions for new requirements, enhancements, and subsidiary-specific configurations.
• Contribute to testing efforts (unit, integration, and UAT) in the context of rollout projects.
• Support localization and integration needs for new subsidiaries during rollout phases.
• Ensure proper handover and knowledge transfer from project (BUILD) to support (RUN) teams post-rollout.
RUN Phase (Support & Operations):
• Act as a senior escalation point for complex D365 F&O technical incidents escalated from the L1 team.
• Collaborate effectively with the L2 integration partner team to analyze and resolve recurring or complex technical issues.
• Perform deep-dive investigations into system behavior, integrations, custom code (X++), and performance issues.
• Ensure timely resolution and root cause analysis of incidents, with a focus on minimizing business disruption.
• Own and manage the end-to-end lifecycle of support tickets, including coordination between internal stakeholders, L1 team, and the integration partner.
• Drive continuous improvement initiatives based on ticket trends, recurring issues, and user feedback.
• Support environment management activities including code deployments, configuration migrations, and data refreshes.
• Maintain technical documentation, knowledge base articles, and handover materials.
Competencies & professional background
• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in technical support or consulting for D365 Finance & Operations.
• Strong technical expertise in:
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- X++ development and debugging
- LCS (Lifecycle Services) and Azure DevOps pipelines
- SQL Server and data management framework (DMF)
- Integration technologies (OData, custom services, REST APIs)
• Deep understanding of D365 F&O modules (Procurement, Sales, Accounting, Fixed assets...) and system architecture.
• Experience working in cross-functional environments involving support, business teams, and external partners.
• Ability to manage priorities across multiple tickets and stakeholders.
• Excellent communication skills, with the ability to translate technical issues into business terms.
• Familiarity with Power Platform (Power Automate, Power Apps, Power BI, Dataverse)
Preferred/Bonus Skills:
• Microsoft Certified: Dynamics 365 Finance and Operations Apps Developer (MB-500) or Solution Architect (MB-600)
• Experience working in global delivery/support models
• Experience working with JIRA as a ticketing tool
Pre-Employment Screenings
By Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.
Important | Policy on Unsolicited Third-Party Candidate Submissions
TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.
Is There a Fine Print?
No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
