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Become a Roadside Assistant (m/f/d) and support drivers of a German premium car brand in emergencies – by phone, efficiently and competently.
As part of 2nd Level Support, you will analyze technical problems and assist customers until a successful resolution is achieved.

Your profil

  • Completed vocational training as an automotive mechatronics technician / Kfz-Mechatroniker (m/f/d)
  • Further training as a system and high-voltage technician is desirable (m/f/d)
  • Excellent command of Englisch, both written and spoken
  • Very good knowledge of German or French is an advantage
  • Strong technical understanding of vehicle models, systems, and digital diagnostic tools
  • Experience with diagnostic software and remote vehicle diagnosis/repair
  • Knowledge of navigation and tracking technologies as well as digital case management systems
  • Ability to communicate technical information clearly, including to non-technical people
  • Ideally, experience in technical customer service (e.g., call center, roadside assistance, remote support)
  • Experience with motorcycles and premium vehicles, as well as handling software updates and escalations are benefital

Our benefits

  • 100% home office (on request, working onsite at one of our offices in Germany is also possible)
  • A varied job with technical depth: you can expect an exciting work environment with complex technical challenges and new daily tasks
  • Individual training and further education: we support your professional and personal development through targeted training and qualifications
  • A strong team and modern infrastructure: you will work in a motivated environment with flat hierarchies, contemporary tools, and optimal technical equipment
  • Fair compensation and long-term prospects: we offer an attractive salary package as well as security and development opportunities within a growing company
  • Attractive benefits: enjoy additional perks such as company pension schemes, employee discounts, health programs, and much more

Apply now and discover why over 500,000 people worldwide have chosen TP as their employer!
Please send us your complete application documents, including contact details and an up-to-date CV.

Do you have any questions? Feel free to call us at the following applicant hotline:
0800 3 430 430

We look forward to hearing from you and will get back to you as soon as possible.

Your HR Recruiting Team
TP Germany

TP is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Majorel is now TP - formerly Teleperformance

With the acquisition of Majorel by TP, we can now offer even more exceptional services in more locations worldwide than ever before. 

TP is the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. We answer customer enquiries in more than 300 languages for our renowned clients from all industries.